The user reports the problem or issue, to their Systems Manager or Junior Assessor, they provide an initial solution.

2. Address the Problem:

The Systems Manager, or Junior Assessor in conjunction with the User, discuss the issue/s thouroughly, Placing special emphasis on explaining in detail, situations where the problem exists. Please note, that if the information is not complete, inquiry is sent to prior stage.

Remember that you can watch free videos online, with a maximum duration of 5 minutes. They are very detailed and accurate. For this we have the tools:

........Program	...........Manual	....Sample Video	..Video Format

3. Approval Stage:

At this stage, the Senior Consultant has reviewed the issue, on the Administrative Access page, to enter Click Here

This has several objectives:

The first is to see if their experience can provide a solution to the problem or question that is being reported, this includes consultation with other Senior Consultants, testing, etc..

If this fails, the Senior Consultant checks that the iquiry is correctly filled out and submitted it to Ofimatic Engineering, for processing.

Please note, that the Engineering Dept. will only recieve inquiries sent by Senior Consultants.

4. Resolve the Issue:

The Engineering Dept. receives the inquiries, and proceeds to replicate the examples sent in order so they can reproduce the errors or problems. If that is not possible, more detailed information will be needed.

Important Notes:

Elaborate Information

It is important to remember that if problem is not detailled and documented,It will result in rejection from the engineering dept, and request for more specific information.Therefore, it is best to send well-documented and detailed inquiry the first time.

Missing Steps

Apparently, “skipping steps” generates a sense of “agility”, that is sometime justifiable under the idea that it is an “urgent matter”.

Our experience has shown us that this only makes the problem solving process even longer. We strongly recommend that you follow our defined method to submitting your inquiries.